1 Post
segprom
9 years ago
1
Topic

Hello SEBLOD-Team,

we recently purchased some plugins for about 100€ at your marketplace. The invoice we received missed information like our VAT-Number and a note about reverse charge. As a company, we need this data on the invoice. We already tried to contact you several times, but never received an answer. What is your suggestion to solve this problem?

Thanks,

Philipp

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572 Posts
_jrmo
9 years ago
0
Level 1

Hi Philipp, 

When you are in the checkout there is an option to select whether the purchase is being made by an "Individual" or a "Company" - if you select "Company" a field appears where you can enter your VAT number which will then appear on the invoice.

It appears when you made your purchase that you selected "individual". Is this correct?

I will follow up with the accounts department to see if we can get the invoice re-issued for you.

Thanks,

James

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