Carin,
Of course you are right about engagement. More engagement is always better, but as a company we of course have a limitation on resources.
Your comment about paying contributors is irrelevant. This is an Open Source project, and your comment in no way reflects how Open Source works. It is a community of people who volunteer and contribute to help each other - just like how Octopoos has built all of SEBLOD and made it FREE for anyone to download and use.
Please do not be mistaken, Octopoos is a web agency who has created a tool for building websites that we release to the public for free. We are not a Joomla component creation company. Our engagement around our commercial products, such as VIP memberships and plugins from the Marketplace is very different to that of SEBLOD Core. We have premium support forums for VIP members where anyone can ask questions about apps they have bought and they receive quick and effective support for this.
If you have some specific issues or need some help with something particular, we offer premium support packages which may be of interest to you. http://www.seblod.com/enterprise/support
Finally Carin, on a personal note. The defensiveness in my message is not my default stance on feedback or criticism. But it is in this case because most of your 'engagement' on this forum is criticism. If you take some time to help some other people with their questions about SEBLOD, and contribute back to the community, it's likely that your feedback will be met with a very different response.
Thanks,
James